Building Change Resilience - Adopt A Flexible Approach
Adopt a flexible approach
No, this does not
mean that you need to be a contortionist or agree with everything. What I mean by a flexible approach is being conscious of your own knee-jerk reaction
to change.

I think the majority of us tend to
first dig in and cross our arms, presenting a strong resistant front. Look at
the Catholic Church’s reaction when Galileo said the Earth rotated around the
Sun and not the other way around. Don’t mention that to the Flat Earth Society!
What do you think the effect would be if you were
more curious and more open to a different point of view? Imagine where the
world would be if Alexandre Flemming, the inventor of Penicillin, hadn’t been
curious about bacteria? If you are curious and open then there is no need to “buy in” or do anything except be an active listener and open up. This then gives
you the space to digest the information before reacting to the news. On
reflection you may find that that the change is not as bad as you think. Is it really
that big? How much will you have to change? Why should you change?

Moving from product to customer centricity, takes a lot of
change, beginning with the way we think! We are still a bank who has to move,
borrow, store and invest money but we have to be creative, innovative and
flexible in order to remain competitive.
So how do we become more flexible?
Why not try something simple and start
by doing something differently for a
week? e.g. changing the route that you take to work or changing your
breakfast cereal.
Try saying YES to something you usually say No to or vice versa. I always thought audio books were dull to
listen to. My father made me listen to one of the Jack Reacher ones and I was
enthralled. They have definitely improved the quality.
Observe what happens and how you feel
about it. The good news is that no matter how you feel about it, you still make
the change and the world will still be standing.
Want to know more?
Books
The Art of Tea by Osho
You Tube Video’s
Blog
Let us know where you have needed to become more
flexible by posted your comment below
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